Terms of Service

Terms of Service

Last Updated: September 1, 2025

1. Agreement to Terms

By accessing and using Frequency Culture ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

2. Use of Our Service

Eligibility

  • You must be at least 18 years old to use our services
  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account

Prohibited Uses

You may not use our service:

  • For any unlawful purpose or to solicit others to perform unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information
  • To upload or transmit viruses or any other type of malicious code

3. Products and Services

Product Information

  • We strive to display product colors and images as accurately as possible
  • We do not warrant that product descriptions or content is accurate, complete, reliable, current, or error-free
  • We reserve the right to discontinue any product at any time

Pricing

  • All prices are subject to change without notice
  • We reserve the right to refuse or cancel orders placed for products listed at an incorrect price
  • Additional taxes or fees may apply depending on your location

4. Orders and Payment

Order Acceptance

  • We reserve the right to refuse or cancel any order for any reason
  • We may require additional verification or information before accepting any order
  • Orders are subject to product availability

Payment

  • Payment is due at the time of purchase
  • We accept American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa
  • All transactions are processed securely through our payment processors

5. Shipping and Delivery

Shipping Policies

  • Shipping times are estimates and not guaranteed
  • Risk of loss and title for items pass to you upon delivery to the carrier
  • We are not responsible for delays caused by shipping carriers
  • International orders may be subject to customs duties and taxes

Delivery

  • You are responsible for providing accurate shipping information
  • We are not liable for products delivered to incorrect addresses provided by the customer

6. Returns and Refunds

Return Policy

  • Items must be returned within 14 days of receipt
  • Items must be in original condition, unworn, and with all tags attached
  • Custom or personalized items cannot be returned unless defective
  • Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly sent

Refund Process

  • Refunds will be processed to the original payment method within 5-7 business days
  • Shipping costs are non-refundable unless we made an error
  • Processing fees may apply as per our payment processor's policies

7. Intellectual Property Rights

  • All content on this website is owned by Frequency Culture or our licensors
  • You may not reproduce, distribute, modify, or create derivative works without our written consent
  • Our trademarks and trade dress may not be used without our prior written consent

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your personal information. By using our service, you consent to our Privacy Policy.

9. Disclaimers and Limitation of Liability

Disclaimers

  • Our service is provided "as is" without warranties of any kind
  • We do not warrant that our service will be uninterrupted or error-free
  • We disclaim all warranties, whether express or implied

Limitation of Liability

  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability shall not exceed the amount you paid for the specific product or service
  • Some jurisdictions do not allow limitations on warranties or damages, so these limitations may not apply to you

10. Indemnification

You agree to indemnify and hold harmless Frequency Culture from any claims, damages, or expenses arising from your use of our service or violation of these Terms.

11. Termination

We may terminate or suspend your account and access to our service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of California, United States, without regard to its conflict of law provisions.

13. Dispute Resolution

Binding Arbitration

Any dispute arising from these Terms shall be resolved through binding arbitration in California, United States, except for small claims court actions and intellectual property disputes.

Class Action Waiver

You agree that any arbitration shall be conducted on an individual basis and not as a class action or representative proceeding.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our service constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Frequency Culture

  • Email: help@frequencyculture.com

These Terms of Service are effective as of September 1, 2025 and were last updated on September 1, 2025.